frequently asked questions
1) What is Razen Customs?
Razen Customs is your own personal pitstop, we offer the widest range of quality accessories and modification services at the best price by making products from various brands accessible to car owners. On top of that, we also offer doorstep installation, pick up & drop services.
2) Why should I prefer Razen Customs over any other E-commerce website?
Unlike other E-commerce sites who just deliver products, we go one step further by providing quality installation services right at your doorstep. Further, you can always expect the widest range of accessories at the best price.
3) How can I buy a product on your website?
It’s pretty simple, just select the items you want and add it to your cart. Next, “Request for a quote” and let us handle the rest!
We will get in touch with you immediately.
4) What are the different types of payment options?
Once we confirm your order over the phone, we will share our account details with you and you can make the payment through net-banking, Paytm, Google Pay or PhonePe.
5) In which cities do you provide your products and services?
Just Hyderabad (for now). We plan to expand to other cities real soon! Stay tuned.
6) Who will do the installation of the product I purchased?
Once you receive the item, one of our expert technicians will come to your place at your convenience.
7) What are the shipping charges?
Hooray!!! Its free free free!!!
8) Will these accessories or modifications affect the warranty of the vehicle?
No! If it does, we will be sure to inform you before we confirm the order. You can always reach out to us with any warranty related queries.
9) Certain products cannot be installed at my doorstep and probably require a garage, how can I deal with this?
Though most of our products can be installed at your doorstep, installation of certain products requires a garage. For these items we offer pick-n-drop services or you have the freedom to drop off your vehicle at our partnered garage.
10) How much do you charge for doorstep installation or pick-n-drop services?
It depends on the item or service. We will be sure to inform you before we confirm the order.
11) What if I'm looking for a product that is not listed on your website?
Oops!! That’s our bad! Don’t worry about it, simply let us know and we’ll work something out.
12) Can I check the quality of the material for seat covers and full matting before the purchase?
Absolutely!! You can request for a fabric swatch (material sample) and we will bring it to your desired location. Keep an eye out for the ‘Request for fabric swatch’ option in the product description page.
13) How much time will it take for the delivery of a particular product?
It depends on the product and the delivery location. We will give you an estimated delivery time when we confirm your order.
14) Do you have warranty on all your products?
Most of our products come with manufacturer warranty which will be mentioned in the product description page. You can always reach out to us with any warranty related queries.
15) How do I get in touch with you?
You can always write to us at firstname.lastname@example.org or call us directly at +91-9368993687. We are available 24x7 to answer any queries you may have.