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Razen Customs Return Policy

When a return is raised, Razen Customs shall verify and check the authenticity of the complaint and If Razen Customs is convinced the complaint is genuine the Razen Customs will process the complaint about the replacement. Always ensure before accepting the order that the packet is not damaged if a packet is in damaged condition don’t accept the packet and immediately inform Razen Customs at razen@razencustoms.com or call us at 9368993687. If you received a damaged or faulty product then you have to notify Razen Customs in 48 Hours of working days after receiving the order. If you are failing to notify in 48 hours Razen Customs will not be liable for failure to return or replace the order. The product should be returned in good packaging and with the original invoice. The prepaid order will be refunded within 7-10 Days through online bank transfer and the COD order refunded in a bank account or cashback in your account.

FAQ
Q: What should I do if receiving the wrong product?
Ans: If you are receiving the wrong product then you have to notify us within 48 working hours, Razen Customs will verify your complaint and resolve your issue. In this case, the refund is not applicable only replacement is applicable. Razen Customs arrange reverse pickup for you, you have to pack the product properly. After receiving a product your replacement will be dispatch.

Q: If I did not like the product quality, can I return the product to Razen Customs.
Ans: If the description or images are not matched with the original product then you can a returned product. Razen Customs only accepts the return if the product description and images not matched the product. 

Please notify Razen Customs of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If you are unable to do so within 48-hours, Razen Customs shall not be held liable for the failure to replace the order.

Razen Customs is 100% committed to user satisfaction. If you are unsatisfied for any reason as per the terms and conditions mentioned below, you can return the product to us within 7 days from the delivery date with Original Packing.

Cancellation by Razen Customs:

Razen Customs reserved all the rights to refuse any cancel any order for any reason. The situation may include canceling your order due to the availability of the product, quantity ordered from you, delivery Pincode is non-serviceable, or error in pricing information.

Cancellation by User

The request for cancellation of any order Razen Customs reserves all rights to accept or reject any request in any case. If Razen Customs gets the notice of cancellation and the order has not been processed, Razen Customs will refund you a 100% refund. However, if the order is already processed or shipped, Razen Customs will not be able to cancel those orders.

Return Procedure

For all returns, You can reach us on Call: 9368993687 (Mon-Sat 10 AM – 7 PM) or Email at razen@razencustoms.com Provide a specific valid reason for your return. Include a copy of the original invoice in the package.

 

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